Refund & Dispute Policy

Effective Date: August 14, 2026

Numbers Are Sexy is operated by Kapok Consulting LTD ("we," "us," "our"). This policy explains how refunds and payment disputes are handled for our services. We do not sell physical goods.

1. Advisory Memberships (recurring subscriptions)

You can cancel your membership at any time. When you cancel, you will not be billed again, and you keep full access through the end of the billing period you have already paid for. Payments already made for a completed or in-progress billing period are not refunded, except where required by law or as described in Section 3.

2. Consulting and Diagnostic Engagements (fixed-scope services)

Fixed-scope engagements are governed by the signed agreement for that engagement, which states the fees, deliverables, timeline, and any engagement-specific refund or guarantee terms. Where a signed agreement addresses refunds, that agreement controls.

3. Billing Errors and Duplicate Charges

If you believe you were charged in error — a duplicate charge, a charge after cancellation, or an incorrect amount — contact us at contact@numbersaresexy.com. Verified billing errors are refunded promptly, in full, to the original payment method.

4. How to Request a Refund or Raise a Dispute

Email contact@numbersaresexy.com with the name and email address on the account, the date and amount of the charge, and a description of the issue. We respond to refund and dispute inquiries within 5 business days, and we work in good faith to resolve any billing concern directly — please reach out to us before initiating a chargeback with your card issuer.

5. Chargebacks

If a chargeback is filed, we will provide our records of the transaction and any related communications to the payment processor. Resolving the issue with us directly is almost always faster.